FAQs

FAQs Everything You Need to Know About Murphy Hills Murphy Hills is built around considered design, meaningful heritage, premium craftsmanship, and a distinctly modern African perspective. Our FAQs provide clear guidance on our products, orders, shipping, care, returns, and the Murphy Hills experience.

The Brand

What is Murphy Hills?

Murphy Hills is a modern heritage luxury brand rooted in African identity and contemporary global design. We create clothing, accessories and lifestyle pieces that bring together cultural storytelling, refined design, quality materials and considered craftsmanship.

What does Murphy Hills stand for?

Murphy Hills represents heritage, individuality, craftsmanship, confidence and contemporary African expression. Our philosophy is simple: create products with meaning, quality and lasting relevance.

Where is Murphy Hills from?

Murphy Hills is an African-founded brand with its creative identity rooted in Ghana and its ambitions firmly global. We draw inspiration from African history, philosophy, craftsmanship and contemporary culture while designing for an international audience.

Where are Murphy Hills products made?

Manufacturing locations vary by collection and product. We work with carefully selected production partners based on the materials, construction, craftsmanship and technical requirements of each piece. Where relevant, the product page will identify its country of manufacture.

Products

What makes Murphy Hills different?

We believe luxury is experienced through the details. From fabric selection and silhouette to artwork, construction, finishing, packaging and storytelling, every element is considered as part of one complete experience.

Are Murphy Hills collections limited edition?

Selected collections and products are released in limited quantities. Where a piece is limited, its product page will clearly communicate the edition or availability.

Will Murphy Hills products be restocked?

Some products may be restocked, while limited and collector editions may never return once sold out. If a product offers a restock notification, you can register your email to be informed when it becomes available.

How do I choose my size?

Please refer to the Size Guide available on each relevant product page. Because Murphy Hills uses different silhouettes, including regular, relaxed, oversized and tailored fits, we recommend checking the specific measurements rather than relying solely on your usual size.

Are the colours shown online accurate?

We make every effort to represent colours accurately. However, colours may appear slightly different depending on your screen, display settings and lighting conditions.

Ordering

How do I place an order?

Select your product, choose your preferred size and quantity, add it to your cart and proceed through checkout. You will receive an order confirmation once your purchase has been successfully processed.

Can I modify or cancel my order?

We aim to process orders promptly. If you need to change or cancel an order, contact our Client Services team as soon as possible. Once an order has entered processing or has been dispatched, changes may no longer be possible.

Can I purchase a Murphy Hills product as a gift?

Yes. Selected products may be purchased as gifts, subject to the gifting options available at checkout. Additional gifting and presentation services may be introduced as part of the Murphy Hills Experience.

How will I know that my order has been confirmed?

A confirmation email will be sent to the email address provided at checkout. Your shipping confirmation and tracking information will follow once your order has been dispatched.

Shipping & Delivery

Where does Murphy Hills ship?

Murphy Hills is designed for a global audience and ships to eligible destinations shown at checkout. Available destinations, delivery services and applicable charges are confirmed before payment.

How long will my order take to arrive?

Delivery times depend on your destination, shipping method, product availability and order processing time. Your estimated delivery window will be provided during checkout or in your shipping confirmation.

Will I have to pay customs duties or import taxes?

Depending on the destination and shipping arrangement, customs duties, VAT, import taxes or other local charges may apply. Responsibility for these charges will be communicated during checkout where applicable.

How can I track my order?

Once your order has been dispatched, you will receive tracking information by email. You can use the tracking reference to follow the progress of your delivery.

What happens if my package is delayed or appears to be lost?

If your tracking information indicates an unusual delay or your package cannot be located, contact Murphy Hills Client Services. We will work with the relevant delivery provider to investigate.

Returns & Exchanges

What is Murphy Hills' return policy?

Eligible unworn products may be returned within the period specified in our Returns Policy, provided they meet the required conditions. Products must generally be returned in their original condition, with original tags, packaging and accompanying materials intact.

Can I exchange an item?

Where available, exchanges are subject to product availability and the conditions outlined in our Returns & Exchanges Policy.

Can I return a sale or limited-edition item?

Return eligibility may differ for sale, personalised, made-to-order, limited-edition or hygiene-sensitive products. Please check the individual product terms before purchasing.

What if I receive a damaged or incorrect item?

Please contact Client Services as soon as possible after delivery and provide your order number together with clear photographs of the issue. We will assess the matter and provide the appropriate resolution.

Product Care

How should I care for my Murphy Hills garments?

Always follow the care instructions supplied with the garment. Different fabrics, treatments, prints, embroidery and construction methods require different care. For premium garments, we recommend avoiding unnecessary washing and following the recommended temperature, drying and ironing instructions carefully.

Will the artwork or finish change over time?

Some Murphy Hills garments use washes, prints, embroidery, treatments or finishing techniques intentionally designed to develop character through wear. Natural variation and subtle changes can therefore be part of the character of the product.

The Murphy Hills Experience

What can I expect when my order arrives?

The Murphy Hills experience extends beyond the garment itself. Selected products are presented through considered packaging, premium presentation materials and carefully designed details intended to make the arrival and unboxing part of the product experience.

Do Murphy Hills products include authenticity or edition documentation?

Selected limited and collector pieces may include certificates, edition numbers or other authentication features. Where applicable, these details will be stated on the individual product page.

What is the Murphy Hills digital experience?

Selected products may connect the physical garment to digital content through technologies such as QR or NFC. Depending on the collection, this may provide access to product stories, cultural references, care information, editorial content or exclusive experiences.

Lifestyle Products

Does Murphy Hills offer products beyond clothing?

Yes. The Murphy Hills lifestyle offering may include categories such as caps, jewellery, bags, socks, accessories, yoga and selected technology products, alongside our core apparel collections.

Are Murphy Hills lifestyle products covered by the same warranty or return terms?

Not necessarily. Terms can vary by product category. Please refer to the individual product page and applicable policy before purchasing.

Customer Service

How can I contact Murphy Hills?

Our Client Services team can assist with orders, products, delivery, returns and general enquiries through the contact channels provided on MurphyHills.com.

How quickly will Murphy Hills respond?

We aim to respond to customer enquiries as promptly as possible during our published service hours. Response times may vary during product launches, campaigns and peak periods.

How can I stay informed about new collections?

Join the Murphy Hills mailing list to receive selected announcements about new collections, limited releases, editorial stories, events and other brand experiences.

Privacy & Security

Is my personal information secure?

Murphy Hills takes the protection of customer information seriously. Personal information is handled in accordance with our Privacy Policy and applicable data-protection requirements.

Is payment information secure?

Payments are processed through secure payment infrastructure. Murphy Hills does not intend to retain your full payment-card details beyond what is necessary to process and administer your transaction.

Still Have A Question?

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Murphy HillsModern Style. Timeless Heritage.